TERMS & CONDITIONS

Please read carefully these “Terms & Conditions” as stated here under before using Novado and acknowledge your acceptance to avoid any confusion in future.

This “Terms & Conditions” is an electronic record aligned as per Electronic Transaction Ordinance 2002 that highlights user’s rights below and what rights the website owner remains with respect to personal information, any liability or other terms to communicate during a business activity.

This is a computer generated electronic record between you and us and does not require any physical or digital signature for acknowledging the acceptance and compliance of each party.

INTRODUCTION

We welcome you to Novado also referred to as “we”, “us”, “website” or simply “Novado”. This online store is a house of trendy fashion products and these are the terms and conditions that describe your access, usage and responsibility as the respected user of the website along other sub-domains, sites, mobile based apps or services that are intellectual property of Novado. Novado is owned and run by Nova Online (Pvt.) Ltd and this user agreement is effective upon your usage of this website and you, as a user of this website, should acknowledge your acceptance of these terms before commencing your navigation.

By accepting these terms, you signify that the site reserves the right to change, alter or modify some or all clauses of this “Terms & Conditions” at any time without any notification. Please be advised that all the changes made in this page are effective upon posting without any notice. You are advised to check this Terms & Condition page often to keep yourself up to date about these periodic changes.

SERVICES

Novado offers a wide range of fashion products ranging from slippers, shoes, Sandals, leather bags, leather accessories, leather jackets and textile jackets for both men and women on affordable prices. We provide free shipping for domestic (conditions apply) as well as international orders (actual shipping rates apply) and also offer customer orders on requests. Please note that prices mentioned on each product may different in case you use promotion code or purchase an item during a festival. For all price related issues and concerns with shipping and delivery, you may refer to our ‘Shipping & Return’ section to find a satisfactory answer of your query.

GENERAL

This agreement sets the terms and conditions that apply for the usage of this website ‘Novado’ by the end user ‘YOU’. By using this site, you agree to comply with below mentioned terms and conditions. You hold the right to use this website on your personal responsibility that is not transferable to any other person or institution. You are responsible for protecting the information that is of personal nature such as name, contact number, email address or any password that you use to create an account. The site does not claim any responsibility in case of data loss either for internet problem or otherwise. It is site’s right to keep the contents up and running for 24/7 but it is not liable to provide continued service in case of maintenance or otherwise. You acknowledge the understanding of any interruption caused by any internal or external problem that is out site’s operations in future. The site also remains the right change, stop or add any particular service or its feature in future.

REGISTRATION

You’d be required to register an account for availing some feature of this website if you wish to make purchases and want us to process your orders in desired manner. You are required to register an account using your real credentials that are true, accurate, complete and current in all aspects while registering an account with us to continue your usage.

If any or all part of the provided information is wrong, inaccurate, incomplete or not current in any way as described in these policies, we hold the right to freeze your account and restrict you from continuing your usage in future upon finding any such issues with your personal information. You may notify us by writing at support@Novado.com in case of any addition, amendments or changes made to your provided credentials to keep yourself safe from such instances as mentioned above. By using this website, you acknowledge the liability of securing your personal information such as password, bank details or any other sensitive piece of information and we do not hold any liability with respect to loss of data.

You also agree to accept the responsibility of any transactions made from your registered account and any dispute rising in response to misuse of your account either by a family member, friend or any third party or otherwise in which site is not held responsible for the loss. Upon finding such activity, we ask you to log out of your account immediately or change your password to prevent such instances to take place. We remain the right to change these terms at any given time without any prior notice or refuse to provide you service, terminate your account or remove/edit contents from time to time.

ELIGIBILITY TO PURCHASE

For requesting a purchase order on Novado, you are requested to provide certain information to complete your request that includes your real name, phone number, email address and a physical address to deliver the ordered product to you. You’re also requested to provide us your bank details, credit/debit card or other required information that you represent and also state that the provided information is correct and valid to process your order and you confirm that the person referred therein the provided billing information is you, yourself.

Our service is only available to those individuals or other parties that comply with our “Terms & Conditions” stated here under, who have been issued a valid credit/debit card by a bank or have a working bank account number acceptable by Novado with an authorization to process a charge (or charges) on their credit/debit card the amount of their total purchases against the requested item as listed on our website. By using our website, you agree to purchase each item for your personal usage or gifting others and would not indulge in any reselling activity that is not authorized by Novado. Please note that we remain the right to restrict the quantity of purchases at the time of purchase if you found indulged in above mentioned activities.

Your request identifies your authorization of Novado to perform certain operations such as checking your personal information as mentioned on your credit/debit card to validate your sole ownership of provided details.

We also remain the right to perform further activities using the provided information such as conducting appropriate antifraud checks as the information may be shared for a credit reference with a fraud prevention agency that keeps the records of all credit/debit card holders.

You may find further details on our ‘Privacy Policy’ section for all the arising queries.

Orders

Please be advised that all the requested orders are subject to acceptance and availability and the items that you put into your basket for checkout are not reserved and can be purchased by other users.

Novado lists the products that are available in stock and ready for dispatch against your requested orders in our warehouse. Please be noted that you may face some delay in your order’s arrival in case of late delivery from manufacturing that cause the delay sometimes. You may also be asked for making advanced payment against your requested items to deliver the products on priority in comparison to other orders. By agreeing our “Terms & Conditions” you also agree that timely deliveries are only possible by uninterrupted supply of the ready products and may be delayed for certain reasons either internally or an external issue that is out of reach to be resolved immediately. But we do our best to resolve all the rising issues and make your deliveries in timely manners.

Please be noted that all the orders are subject to availability and quality check of that particular batch upon receipt of the stock. If we find any problem in the stock, we remain the right to stop the process temporarily to fix the issue until it is up to our manufacturing standards. This rule is applicable for all the customers either they made advanced payments, customers on waiting lists or otherwise. In such circumstances, you’d refund all your advanced payment made by credit/debit card within 30 days after notifying you about the issues if we fail to provide the product. If you’ve registered an email address then a notification email would be sent to you regarding the status of your order as well.

We keep all the transactional records for up to 1 year that can be used for resolving any claims made by our valued customers.

Order Acceptance

As you place an order against the listed item(s) here on Novado, an email notification will be sent to you for updating you about the acceptance of your order. The email usually contains the details of the placed orders, delivery time and payment method. Please be noted that the contract between you and Novado is in English language which is the standard communication language between businesses here in Pakistan and around the globe.

It is to inform you that we may refuse to accept your order in certain circumstances as mentioned here in this section. We remain the right to cancel your order in case you fail to make payments, if we are out of stock or having problems with respect to courier services or the address that you have provided etc.

Apart from that, we may also refuse to accept your order and complete the transaction for other reasons without being liable to provide you any reason for service disconnection. We are not liable to provide our products to you if it is out of stock, removed from our list permanently or otherwise.

CANCELLATION REQUEST

As a valued customer of Novado, you hold the right to request a cancellation order against the purchases. Upon receiving your cancellation request, we may accept it and refund your payments after excluding a certain amount as part of our cancellation policy. We may accept your request for cancelling the order if you make this request within the 24 hours of order placement. Please be noted that we will communicate the deduction amount to you via email as soon as we grant the request.

Please note that we only process cancellation requests that have been made within 24 hours of order placement and once the order has been dispatched from our warehouse, we are not liable to accept your request to cancel the order. In such circumstances, you may reach out to our customer care and describe the reasons to request a refund against your purchases.

Pricing

All the prices that are listed here on Novado are in Pakistani currency by default and are inclusive of applicable taxes for each product. For all the customers that are ordering a product from within the Pakistan may calculate the actual cost of their order in local currency and those requesting a product outside of Pakistan may convert the cost in their currency. Please be noted that you may be asked to pay for additional charges such as courier fee or carriage etc in certain cases.

Payment

You may pay by COD (Cash on Delivery) method if you wish to purchase something from our listed products here on Novado. We use best courier services that usually deliver the product within 3-7 business days in case of domestic orders and all the international orders take 5-7 business days tenure for completion depend on the region/country, courier company and their services.

We accept payments via debit/credit cards that are shown on our website from time to time and you can use this medium only if you’re the owner of the card or specifically authorized to use the card for online purchases. Please be advised that we would not be held responsible in case of delay if the used debit/credit card refuses to process the charge against your order. We may use your provided information to validate the ownership of your debit/credit card in case of any unpleasant event.

For keeping your buying experience uninterrupted and comfortable, Novado uses SSL certificate that prevents unpleasant instances to occur when you decide to pay via credit/debit card on the website.

Other than that, we also take into account all possible means to keep your sensitive information secure during the checkout process. You may find more details on our “Privacy Policy” section regarding the security measurements that we take to keep our respected users secure from such instances.

Promotion Codes

We offer promotional codes from time to time with respect to regional events. Please be noted that these promotional codes are not transferable to another person nor do they hold any cash value. You cannot sell out, replace or use expired promotion codes to claim a product on discounted price. A promotional code is only valid if used within the specified duration of the running promotion and you have the right to place order on discounted price according to that promotion. For further information with respect to usage of promotion codes, you may write us at support@Novado.com.