Terms & COndition

Welcome to NOVADO. Prior to utilizing our website, kindly review and acknowledge the following "Terms & Conditions" for a clear understanding of your rights and responsibilities. This electronic record adheres to the Electronic Transaction Ordinance 2002 and constitutes an agreement between you (the user) and NOVADO.

NOVADO, referred to as "we" or "us," operates as an online store under Nova Online (Pvt.) Ltd. By using our website, you agree to comply with and accept these terms. We reserve the right to change, alter, or modify these terms without notice, with changes becoming effective upon posting. It is recommended to regularly check the Terms & Conditions page.

NOVADO offers a diverse range of fashion products, providing free shipping for both domestic and international orders, with additional terms for bulk or promotional orders. Prices are subject to change, and any modifications will be communicated on the website. Refer to our 'Shipping & Return' section for detailed information on shipping, returns, and pricing.

This agreement establishes the terms and conditions for using the NOVADO website. Your usage is non-transferable, and you are responsible for safeguarding personal information. The site is not liable for data loss due to internet issues or other reasons. Maintenance may occur, causing interruptions. The site reserves the right to change, stop, or add services/features.

To access features and make purchases on NOVADO, registration is required. Providing accurate information during registration is essential. Accounts with inaccurate information may be frozen or restricted. Users are responsible for securing passwords and other sensitive information. The site is not liable for data loss.

Eligibility to Purchase:
To place a purchase order on NOVADO, users must provide valid information. Users are responsible for the accuracy of provided billing information. The site may perform antifraud checks and share information with credit reference agencies. Users must comply with terms and conditions and refrain from unauthorized reselling activities.

All orders are subject to acceptance and availability. Items in the basket are not reserved. Orders are processed upon stock receipt, and delays may occur due to manufacturing or other issues. The site may refuse or cancel orders for various reasons. Transactional records are kept for up to 1 year.

Order Acceptance:
Upon order placement, users receive an email notification. The contract is in English. The site may refuse orders due to various reasons, and users are not provided reasons for refusal. Refusals may occur if payments are not made, stock is unavailable, or other issues arise.

Cancellation Request:
Users have the right to request order cancellations within 24 hours of placement. The site may accept cancellations and process refunds after deducting a cancellation fee. Cancellation requests made after dispatch are not accepted.

Prices are listed in Pakistani currency and include applicable taxes. Additional charges, such as courier fees, may apply. International users should convert costs to their currency.

Payment methods include Cash on Delivery (COD) and credit/debit cards. The site employs SSL certificates for security. Users must be cardholders or authorized to use cards. The site is not liable for delays if cards refuse to process charges.

Promotion Codes:
Promotional codes are non-transferable, hold no cash value, and cannot be sold or replaced. Expired codes are not valid. Each code has specific terms and duration. Users may contact cs@novado.com.pk for code-related inquiries.
By using NOVADO, you agree to these "Terms & Conditions." For any concerns, contact our customer care at +923373179600 or cs@novado.com.pk. Thank you for choosing NOVADO.

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