Privacy Policy


Welcome to NOVADO. Your privacy and security are our top priorities. We have developed this Privacy Policy to inform you about how we collect, use, and protect your personal information. By using our website, you agree to comply with and accept the terms outlined in this Privacy Policy.

Data Collection:

When you visit NOVADO, we collect certain personal information to enhance your user experience, improve our website's performance, and facilitate seamless purchasing. This includes data gathered through cookies, as explained in the "Cookies" section below. We may also collect your name, email address, contact details, and physical location when you create an account or make a purchase.

Data Usage:

We use your personal information to:
Improve customer service and address any issues related to orders, payments, or returns.
Complete the buying cycle by verifying information during order placement.
Process your orders, including using bank details for transactional purposes.
Send product updates and promotions via email, using the email address provided by you.
Track user activity and website performance through cookies, including the use of Google Analytics.

Rights You Reserve:

As a valued customer, you have certain rights:
You can close your account at any time after settling financial matters related to pending orders.
You have the option to unsubscribe from promotional emails.
You can disable cookies through your browser settings.
You can check your purchase history by logging into your account.
You should never share your password via email or SMS.

Third-Party Links:

We do not sell, rent, or share your personal information unless necessary for completing the purchase cycle or required by law. Third parties, such as Google Analytics, may receive certain data, and we may share your email address for product updates and promotions.

Cookies:

NOVADO uses cookies to enhance your browsing experience. Cookies are small files generated by your browser that track your activity on our website, helping us understand user behavior and improve our site's performance. While you can disable cookies in your browser settings, we encourage you to keep them enabled for a better user experience.

Security:

We prioritize your security:
We use SSL certificates to encrypt your data and protect your privacy.
Your login credentials are confidential, and we will never request them via email, SMS, or any other medium.
Regular updates to our security layers ensure ongoing protection.

Policy Changes:

We reserve the right to modify or update this Privacy Policy. We encourage you to review this section regularly to stay informed about any changes. For any privacy concerns or questions, contact our customer care at +923373179600 or email us at cs@novado.com.pk.
Thank you for choosing NOVADO. Your trust is important to us.

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