Return & Refund Policy

At Novado, we are committed to providing you with a comfortable and satisfactory buying experience. Please review our comprehensive Return & Refund Policy below:

Return Procedure:

Notification:
Call our customer support team at +923373179600 to notify them of any issues with the delivered package.

Return Form:
Fill in the 'return form' attached to your package. Download the form here.

Courier Submission:
Visit the nearest courier franchise to submit the package for dispatch to our address at Plot 141, Sector 15, Korangi Industrial Area, Karachi-74900, Pakistan.

Tracking Information:
Collect the tracking number related to your complaint and await the 'replacement/refund' process within the specified business days.

Refund and Replacement Timeline:
Claims for refund or replacement are accepted up to 15 days from the purchasing date, with notification required within 36 hours.
Keep the invoice secure and return the package undamaged to the given address.

Replacement:
 Within 7-10 working days.

Refund:
 Processed in 15-20 working days after an internal inspection.

Eligibility for Refund or Replacement:

 You are entitled to a refund or replacement if:
You receive a damaged or defective product after delivery.
The products are of low quality, incorrect size, or have any other issues.
Your product develops a fault within seven days of delivery.
You receive a product that doesn't match the provided description.
The received product does not meet the expected quality standards.

Non-Eligibility for Refund or Replacement

You are not entitled to a refund or replacement if:
The claim period expires or you lose interest in purchased items after delivery.
Requests are made for products delivered in torn packaging or items that have been used by the customer(s).

Cancellation
To cancel an order, call us at +923373179600, drop a message, or send an email within 36 hours of placing the order.

Refund Policy:
After processing your refund request:

Discount Coupon
Same Days

Credit/Debit Card
15-20 Working Days

Cash on Delivery (COD)
15-20 Working Days

We appreciate your trust in Novado. For any further assistance, please contact our customer support. Thank you for choosing us for your shopping needs!

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